Privacy Policy

1. Information We Collect

• Identity and contact info (name, email, phone)
• Delivery details (address, access notes)
• Order history and support messages
• Payment info (processed by our payment provider; we do not store full card numbers)
• Basic technical data (device/browser, IP address) for security and fraud prevention

2. What We Do Not Collect

• Medical or health information
• Government ID numbers (unless required for fraud prevention in specific markets)
• Sensitive personal data unless you voluntarily provide it to support

3. How We Use Information

• Fulfill orders (delivery, pickup, scheduling)
• Process payments and authorization holds
• Provide customer support
• Improve service quality and reliability
• Prevent fraud and protect safety

4. Sharing

We share personal information only as needed to operate FixMyStay, including:

• Payment processors (e.g., Stripe)
• Delivery/operators (limited to what's needed to complete delivery/pickup)
• Hosting and analytics providers (as configured)

We do not sell your personal information.

5. Retention

We retain information only as long as necessary for operations, legal compliance, dispute resolution, and enforcing agreements.

6. Your Choices & Rights

Depending on your location, you may request access, correction, or deletion of your data. Contact [email protected].

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission is 100% secure.

8. International Users

If you access FixMyStay from outside the country where we operate, your information may be processed in multiple jurisdictions.

9. Updates

We may update this policy from time to time. We will revise the effective date above.

10. Related Terms

Use of FixMyStay is governed by our Guest Agreement.