Legal • Privacy Policy
Privacy Policy
Summary: We collect only what we need to deliver items and process payment. We don't sell personal information.
1. Information We Collect
- Identity and contact info (name, email, phone)
- Delivery details (address, access notes)
- Order history and support messages
- Payment info (processed by our payment provider; we do not store full card numbers)
- Basic technical data (device/browser, IP address) for security and fraud prevention
2. What We Do Not Collect
- Medical or health information
- Government ID numbers (unless required for fraud prevention in specific markets)
- Sensitive personal data unless you voluntarily provide it to support
3. How We Use Information
- Fulfill orders (delivery, pickup, scheduling)
- Process payments and authorization holds
- Provide customer support
- Improve service quality and reliability
- Prevent fraud and protect safety
4. Sharing
We share personal information only as needed to operate FixMyStay, including:
- Payment processors (e.g., Stripe)
- Delivery/operators (limited to what's needed to complete delivery/pickup)
- Hosting and analytics providers (as configured)
We do not sell your personal information.
5. Retention
We retain information only as long as necessary for operations, legal compliance, dispute resolution, and enforcing agreements.
6. Your Choices & Rights
Depending on your location, you may request access, correction, or deletion of your data. Contact [email protected].
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission is 100% secure.
8. International Users
If you access FixMyStay from outside the country where we operate, your information may be processed in multiple jurisdictions.
9. Updates
We may update this policy from time to time. We will revise the effective date above.
10. Related Terms
Use of FixMyStay is governed by our Guest Agreement.
© 2025 Fix My Stay LLC • Guest Agreement